Effective date: 4 September 2026
1. Who we are
Primecert FZC LLC ("PrimeCert", "we", "us" or "our") is a UAE-based professional services company providing management-systems consultancy, auditing, training, certification-readiness and HSE and environmental advisory services. For questions about this notice or our handling of personal information, contact info@primecert.ae or call +971 6 553 4830.
2. Scope of this notice
This notice applies to personal information handled through this website and through enquiries sent to PrimeCert by email, telephone or WhatsApp. It does not govern third-party websites or services linked from our website.
3. Information we collect
Depending on how you contact us, we may receive your name, organization, job title, business email address, telephone number, location, service interests, enquiry details and any other information you choose to provide. Our hosting and security providers may also process limited technical data, such as IP address, device or browser information, request timestamps and security logs, to deliver and protect the website.
The website enquiry form does not save your form entries in a website database. When you submit it, your email application opens with the information you entered so that you can review and send the message to us.
4. How we use personal information
We use personal information only where there is an appropriate basis under applicable law, including when necessary to take steps at your request, perform a contract, comply with a legal obligation, establish or defend legal rights, protect systems and users, or where you have provided consent when consent is required.
These purposes may include:
- responding to enquiries and arranging consultations;
- preparing proposals and delivering agreed services;
- managing client and supplier relationships;
- maintaining business, contractual and compliance records;
- protecting the website, communications and information systems; and
- meeting applicable legal, regulatory and professional obligations.
5. Cookies and analytics
PrimeCert does not currently use non-essential analytics or advertising cookies on this website. The hosting platform may use essential technical mechanisms and limited logs needed to deliver, secure and operate the website. If we introduce non-essential cookies or analytics, we will update this notice and request consent where required.
6. Sharing personal information
We do not sell personal information. We may share it only with authorized PrimeCert personnel; hosting, IT, email, communications or other service providers acting on our behalf; professional advisers; and competent authorities or other parties when required or permitted by law. We expect service providers to protect the information and use it only for the services they provide to us.
7. International transfers
Some service providers may process information outside the UAE. Where applicable, we use a transfer mechanism or safeguards permitted by UAE law and take reasonable steps to protect the information.
8. Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for relevant contractual, legal, regulatory, accounting, dispute-resolution and security requirements. We then securely delete or anonymize it where appropriate.
9. Security and personal-data incidents
We use proportionate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. No internet transmission or storage method is completely secure. If a personal-data incident occurs, we will assess it and make notifications where required by applicable law.
10. Your rights
Subject to the conditions, exceptions and verification requirements under applicable UAE law, you may have the right to request information about our processing, access or obtain a copy of your personal information, correct inaccurate or incomplete information, request deletion, restrict or object to certain processing, receive or transfer eligible information in a machine-readable format, withdraw consent where processing relies on consent, and object to certain automated decisions. PrimeCert does not currently use solely automated decision-making through this website.
To make a request, email info@primecert.ae. We may ask for information needed to verify your identity and request. You may also submit a complaint to the competent UAE data-protection authority where applicable.
11. Children
Our website and services are intended for business and professional users and are not directed to children. Please do not submit information about a child unless it is necessary, lawful and appropriately authorized.
12. Applicable framework
This notice is informed by the UAE's Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data and related applicable requirements. Certain data, organizations and free-zone activities may be governed by separate or additional rules.
13. Changes to this notice
We may update this notice to reflect changes in our services, technology or legal obligations. The effective date above will be revised when a material update is published.